Hotel Checkout
Beginner English listening exercise ยท Hotels & Accommodation
Transcript
Guest: Good morning. I would like to check out, please. Room five twelve. Receptionist: Of course. Let me prepare your bill. Did you enjoy your stay? Guest: Very much, thank you. The room was lovely. Receptionist: I am glad to hear that. Your total comes to four hundred and sixty dollars. That includes three nights, the minibar charges, and the spa treatment from yesterday. Guest: Wait, I think there is an error. I did not use the minibar. Receptionist: Let me check. You are right, I apologise. The minibar charge of thirty-five dollars was added by mistake. Your corrected total is four hundred and twenty-five dollars. Guest: Thank you. I will pay by credit card. Receptionist: Perfect. Here is your receipt. Would you like us to store your luggage while you explore the city before your flight? Guest: That would be great. My flight is not until seven PM. Receptionist: No problem at all. Just collect it from the bell desk whenever you are ready.
Comprehension questions
- What was the billing error?
- What is the corrected total?
- What room number did the guest stay in?
- How much was the minibar charge that was added by mistake?
- What time is the guest's flight?