Room Service Complaint
Intermediate English listening exercise ยท Hotels & Accommodation
Transcript
Guest: Hello, this is room four twenty-one. I have a couple of issues I need to report. Front Desk: I am sorry to hear that. What seems to be the problem? Guest: First, the air conditioning is not working properly. It is making a loud noise and the room is still warm. Front Desk: I apologise for the inconvenience. I will send our maintenance team up right away. What is the other issue? Guest: The towels in the bathroom have not been replaced since I checked in yesterday, and the minibar is empty. Front Desk: That should not have happened. I will have housekeeping bring fresh towels and restock the minibar within the next thirty minutes. Is there anything else? Guest: Actually, yes. I requested a wake-up call for six AM tomorrow. Can you confirm that is set? Front Desk: Let me check. Yes, your wake-up call is confirmed for six AM. Again, I sincerely apologise for these issues. As a gesture of goodwill, we would like to offer you a complimentary breakfast upgrade.
Comprehension questions
- What is wrong with the AC?
- What compensation was offered?
- What room number is the guest staying in?
- What is one issue the guest reported about the air conditioning?
- When did the guest check in?