Setting Up a New Printer
Intermediate English listening exercise ยท Tech Support
Transcript
[Agent] Thank you for calling PrinterPro support. I'm Alex. How can I help you? [Customer] Hi Alex, I just bought a new wireless printer and I can't get it to connect to my computer. [Agent] I'd be happy to help with that. What's the printer model? [Customer] It's a PrinterPro X500. [Agent] Excellent choice. First, make sure the printer is powered on and connected to your Wi-Fi network. You can check that on the printer's display screen. [Customer] It says it's connected to my home Wi-Fi. [Agent] Good. Now on your computer, go to Settings, then Devices, and click on Printers and Scanners. [Customer] Okay, I'm there. [Agent] Click "Add a printer or scanner." Your computer should automatically detect the X500 on the network. [Customer] I see it! PrinterPro X500 is showing up. [Agent] Click on it and then click "Add device." Windows will install the necessary drivers automatically. [Customer] It's installing now... Done! Can I test it? [Agent] Absolutely. Try printing a test page. Go to the printer properties and click "Print Test Page." [Customer] It printed perfectly! The colours look great. [Agent] Wonderful! If you also want to print from your phone, download our PrinterPro app. It supports AirPrint and Google Cloud Print as well. [Customer] That's really helpful, thank you so much!
Comprehension questions
- What type of printer did the customer buy?
- What does the computer install automatically?
- Where on the printer can the customer confirm it is connected to Wi-Fi?
- What is the model of the printer that the customer bought?
- What is one feature of the PrinterPro app mentioned by the agent?