Lost Luggage at Baggage Claim
Intermediate English listening exercise ยท Airports & Flights
Transcript
Passenger: Excuse me, my suitcase did not come out on the carousel. I have been waiting for thirty minutes. Agent: I am sorry to hear that. Can I see your baggage claim ticket? And what does your suitcase look like? Passenger: It is a large black suitcase with a red ribbon tied to the handle. Here is my claim ticket. Agent: Thank you. Let me check the system. It appears your luggage was loaded onto a different flight and is currently in Frankfurt. It will arrive on the next flight at nine PM tonight. Passenger: Oh no. I have a hotel check-in in one hour and all my clothes are in that suitcase. Agent: I completely understand your frustration. We can deliver the suitcase to your hotel free of charge once it arrives. We also provide a toiletry kit and can reimburse you up to fifty dollars for essential purchases. Passenger: That helps. Where do I get the kit? Agent: Right here. I will also give you a tracking number so you can check the status of your luggage online.
Comprehension questions
- Where is the luggage currently?
- How much reimbursement is offered?
- What color is the passenger's suitcase?
- What time will the luggage arrive?
- What does the agent give the passenger to check the luggage status online?