Handling a Return
Intermediate English listening exercise ยท Retail Sales
Transcript
Customer: Hi, I would like to return this jacket. I bought it last week but it does not fit properly. Associate: Of course. Do you have your receipt? Customer: Yes, here it is. Associate: Let me look that up. I see it was purchased on February twenty-eighth for eighty-nine ninety-nine. Since it is within our thirty-day return window and the tags are still attached, I can process a full refund. Customer: That is great. Associate: Would you prefer the refund to your original payment method or as store credit? Customer: Store credit would be fine. I might want to exchange it for a different size. Associate: Of course. Your store credit will be one hundred and three forty-nine, including the tax. The credit never expires.
Comprehension questions
- What is the return window?
- What does the customer choose?
- When did the customer buy the jacket?
- What was the price of the jacket?
- What will the customer receive as store credit?