Responding to a Complaint
Intermediate English listening exercise ยท Emails & Writing
Transcript
Subject: Re: Order number seven eight four five - quality issue. Dear Mr. Nakamura, thank you for bringing this matter to our attention. I sincerely apologise for the quality issue you experienced with your recent order. I understand how frustrating this must be. After reviewing your case, I would like to offer the following resolution: a full refund for the defective items, express shipping of replacement products at no additional cost, and a twenty percent discount on your next order as a gesture of goodwill. Please confirm if this resolution is acceptable, and I will process it immediately. Your satisfaction is our top priority. Sincerely, Amanda Clarke, Customer Relations Manager.
Comprehension questions
- What discount is offered on the next order?
- How many solutions are offered?
- Who is the sender of the email?
- What is being offered for the defective items?