Shipping Inquiry
Beginner English listening exercise ยท Customer Service
Transcript
Customer: Hello, I would like to place an order but I need it shipped to Canada. Do you offer international shipping? Agent: Yes, we do! We offer three international shipping options. Standard shipping takes ten to fourteen business days and costs twelve ninety-nine. Customer: What about faster options? Agent: Express shipping takes five to seven business days for twenty-four ninety-nine. And we have priority overnight for forty-nine ninety-nine, which delivers in two to three business days. Customer: Are there any customs fees I should be aware of? Agent: Yes, international orders may be subject to customs duties and import taxes. These fees are determined by your country and are the responsibility of the buyer. Customer: I will go with the express option. Can I track the package? Agent: Absolutely. Once your order ships, you will receive a tracking number via email. You can track it on our website or through the carrier directly.
Comprehension questions
- How long does express shipping take?
- Who pays customs fees?
- What is the cost of standard shipping to Canada?
- What will the customer receive after their order ships?
- What are the three international shipping options offered?