Subscription Cancellation
Intermediate English listening exercise ยท Customer Service
Transcript
Agent: Thank you for calling StreamPlus. How may I assist you today? Customer: I would like to cancel my subscription. I do not use it enough to justify the monthly cost. Agent: I am sorry to hear that. May I ask what plan you are currently on? Customer: I am on the premium plan at fourteen ninety-nine per month. Agent: I understand. Before I process the cancellation, I wanted to let you know that we have a basic plan available at seven ninety-nine per month. It includes most of the same features. Customer: What features would I lose? Agent: The premium plan includes four simultaneous streams and ultra high definition. The basic plan offers two streams and high definition. You would also keep access to our entire content library. Customer: That actually sounds reasonable. Let me try the basic plan instead. Agent: I have downgraded your account. The change takes effect at the start of your next billing cycle.
Comprehension questions
- How much is the premium plan?
- What did the customer decide?
- What is the monthly cost of the basic plan?
- What definition quality does the premium plan offer?