Warranty Claim
Intermediate English listening exercise ยท Customer Service
Transcript
Customer: I bought a washing machine eight months ago and the drum has stopped spinning. It just makes a loud grinding noise. Agent: I am sorry about that. Could you provide me with the model number and your proof of purchase? Customer: The model is WM-5000 and I have the receipt from the store. Agent: Let me check the warranty terms. Your machine comes with a two-year manufacturer warranty that covers mechanical defects. This issue would fall under that coverage. Customer: That is a relief. What are my options? Agent: We have two options. We can send a technician to your home for repair, which typically takes three to five business days to schedule, or we can arrange a replacement unit. Which would you prefer? Customer: I think a replacement would be better. Agent: I will process that right away. You should receive the new unit within seven to ten business days.
Comprehension questions
- How old is the washing machine?
- How long is the warranty?
- What noise is the washing machine making?
- What is the maximum time it will take to receive the new unit?
- What type of defects does the warranty cover?