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Beginner English listening exercise ยท Customer Service
Transcript
Customer: Hi, I cannot log into my account. I keep getting an error message. Agent: Hello! I am sorry to hear that. Can you tell me what error message you see? Customer: It says invalid credentials, but I am sure my password is correct. Agent: Let me check your account. I can see there have been five failed login attempts, which triggered a temporary security lock. Customer: Oh, I did not realise that. Agent: I will unlock your account now. For security, I recommend resetting your password. I will send a reset link to your registered email address. Customer: Okay, I got the email. Let me try now. It works! Thank you so much. Agent: You are welcome! Is there anything else I can help with? Customer: No, that is all. Thanks again!
Comprehension questions
- Why was the account locked?
- How many failed attempts?
- What does the customer see when they try to log in?
- What did the agent recommend for security?
- What is the error message the customer sees?