Accessibility Assistance
Advanced English listening exercise ยท Customer Service
Transcript
Customer: Hello, I am visually impaired and I am having trouble navigating your website with my screen reader. Some buttons do not have labels. Agent: Thank you for bringing this to our attention. I sincerely apologise for the difficulty. Accessibility is very important to us. I would be happy to help you complete your order over the phone. Customer: I was trying to order the ergonomic office chair, model EC-400. Agent: I have found that item. It is currently priced at three hundred and forty-nine dollars. Would you like the black or the gray version? Customer: Gray, please. Agent: The gray EC-400 is in stock. I have added it to your cart. Would you like standard or express delivery? Customer: Standard is fine. Agent: Your total comes to three hundred and sixty-eight dollars including shipping and tax. I will also submit your feedback about the screen reader compatibility to our web development team. Customer: I really appreciate that. Better accessibility helps many people. Agent: Absolutely. We are committed to improving. You will receive an order confirmation by email and a text message with the tracking details.
Comprehension questions
- What accessibility issue does the customer have?
- What is the total cost?
- What model of chair is the customer trying to order?
- What version of the chair does the customer choose?
- What type of delivery does the customer prefer?