After-Hours Voicemail
Beginner English listening exercise ยท Customer Service
Transcript
Voicemail: Thank you for calling GreenTech Solutions. Our office hours are Monday through Friday, nine AM to six PM. Please leave a message after the tone and we will return your call on the next business day. Customer: Hi, this is Mark Thompson. My account number is three nine seven eight. I have a question about my latest invoice. The amount seems higher than usual. Please call me back at five five five zero one two three. Thank you. Agent: Good morning, Mr. Thompson. This is Karen from GreenTech Solutions returning your call. I reviewed your invoice and I can see the increase is due to a price adjustment that took effect on March first. Your monthly rate went from seventy-nine ninety-nine to eighty-nine ninety-nine. Customer: I was not notified about the price change. Agent: I apologise for that oversight. We sent an email notification in February, but I can see it may not have reached you. As a courtesy, I will apply the old rate for the next two months to give you time to adjust. Customer: That is very fair. Thank you, Karen.
Comprehension questions
- Why did the bill increase?
- What courtesy is offered?
- What are the office hours of GreenTech Solutions?
- Who is the customer leaving the message?
- What was the old monthly rate before the price adjustment?