Wrong Item Received
Intermediate English listening exercise ยท Customer Service
Transcript
Customer: I ordered a blue wireless keyboard but I received a black wired one instead. Agent: I apologise for the mix-up. That should not have happened. Let me verify your order details. Customer: My order number is seven eight four five two one. Agent: I can see the issue. It looks like there was a picking error at our warehouse. I will arrange for the correct item to be shipped to you right away with express delivery at no extra cost. Customer: Do I need to return the wrong item? Agent: Yes, but we will make it easy for you. I am sending you a prepaid return label by email. You can drop it off at any post office or schedule a pickup from your home. Customer: How long until I get the right keyboard? Agent: The correct item will ship today and you should receive it within two business days. I am also adding a ten percent credit to your account for the inconvenience. Customer: That is very helpful. Thank you.
Comprehension questions
- What did the customer actually receive?
- What extra compensation is offered?
- How long will it take for the customer to receive the correct keyboard?
- What type of delivery is offered for the correct item?
- What color was the keyboard the customer ordered?