Loyalty Program Inquiry
Beginner English listening exercise ยท Customer Service
Transcript
Customer: I shop here quite often. Do you have any kind of rewards or loyalty program? Agent: Yes, we do! Our Gold Rewards program is completely free to join. You earn one point for every dollar you spend. Customer: What can I do with the points? Agent: Once you reach five hundred points, you can redeem them for a twenty-five dollar gift card. You also get exclusive access to member-only sales and early access to new products. Customer: Are there any membership tiers? Agent: Yes, there are three tiers. Bronze is the starting level. When you spend one thousand dollars in a year, you reach Silver, which gives you double points. At two thousand dollars, you reach Gold, which includes free shipping on all orders and a birthday discount. Customer: That sounds great. Sign me up! Agent: I just need your email address and phone number to create your account.
Comprehension questions
- How much for a $25 gift card?
- What does Gold tier include?
- How many points do you earn for each dollar spent?
- What do you receive when you reach five hundred points?
- What is the starting level of the membership tiers?