Follow-Up Satisfaction Call
Beginner English listening exercise ยท Customer Service
Transcript
Agent: Good afternoon, this is Lisa from HomeGoods. I am calling to follow up on the sofa delivery you received last week. Was everything satisfactory? Customer: Hello, Lisa. Yes, the delivery went smoothly. The delivery team was very professional. Agent: That is wonderful to hear! Is there anything about the sofa that you would like to discuss? Customer: Actually, I have one question. How do I clean the fabric if something spills on it? Agent: Great question. Your sofa has a stain-resistant coating. For minor spills, simply blot with a damp cloth. For deeper cleaning, we recommend using a mild upholstery cleaner. Customer: Thank you for that information. Agent: You are welcome. We also offer a five-year extended warranty that covers accidental damage. Would you be interested in learning more? Customer: Sure, could you send me the details by email? Agent: Absolutely. I will send that over today. Thank you for choosing HomeGoods!
Comprehension questions
- What product was delivered?
- How long is the extended warranty?
- Who is the agent speaking to?
- What type of cleaner is recommended for deeper cleaning?
- What kind of coating does the sofa have?