Renewal and Expansion
Intermediate English listening exercise ยท B2B Sales
Transcript
Account Manager: Hi Lisa, your annual subscription is coming up for renewal next month. I wanted to check in and discuss your experience. Lisa: Overall, we have been very happy. The platform has helped us reduce onboarding time by forty percent. Account Manager: That is fantastic to hear. I also noticed your team has grown from thirty to fifty-five users since you started. Are you finding any limitations with your current plan? Lisa: Actually, yes. We need more advanced reporting and the ability to create custom workflows. Account Manager: Those features are available in our Enterprise tier. For your team size, the upgrade would be an additional eight hundred dollars per month, bringing your total to two thousand four hundred. Lisa: What does the Enterprise tier include beyond reporting and workflows? Account Manager: You also get dedicated support with a four-hour response time, SSO integration, and unlimited storage. Most clients at your scale find the ROI pays for itself within the first quarter. Lisa: Can we do a trial of the Enterprise features before committing? Account Manager: Absolutely. I can activate a thirty-day Enterprise trial starting today.
Comprehension questions
- By how much did onboarding time decrease?
- How long is the Enterprise trial?
- How much extra would upgrading to the Enterprise plan cost per month?
- What is the response time for dedicated support in the Enterprise tier?
- How many users has Lisa's team grown to since they started?