Discovery Call
Intermediate English listening exercise ยท B2B Sales
Transcript
Sales Rep: Thank you for taking this call, Karen. Before I tell you about our solution, I would love to understand your current situation. What is your biggest challenge with employee training right now? Karen: Honestly, it is engagement. Our team completes the mandatory training but retention of the material is very low. Sales Rep: What is your current training format? Karen: Mostly PowerPoint presentations and some video modules. Sales Rep: How are you measuring effectiveness? Karen: We do quarterly assessments, but scores have been declining for three consecutive quarters. Sales Rep: That is a common challenge. Our platform uses gamification and micro-learning modules that have shown to increase knowledge retention by forty percent. Would it be helpful if I showed you a demo tailored to your industry?
Comprehension questions
- What is the client's biggest challenge?
- By how much does the platform increase retention?
- What formats does Karen currently use for training?
- How does Karen assess the effectiveness of the training?
- For how many consecutive quarters have Karen's assessment scores been declining?