Sales & Commerce

Business English for sales, retail, and commercial transactions

Business English for selling and serving customers: retail sales, customer service, product presentations and closing deals. You'll hear how to answer questions, handle complaints and returns, present features and benefits, and negotiate prices. Each exercise is a short dialogue with a transcript, key vocabulary in your language and a comprehension quiz.

• Retail Sales: Customer service, product demonstrations, and in-store sales (5 exercises, ~4 min total)
• B2B Sales: Business-to-business selling, proposals, and client meetings (5 exercises, ~5 min total)
• Customer Service: Handling complaints, returns, and customer inquiries (18 exercises, ~20 min total)
• Product Presentations: Pitching products, features, and benefits to customers (5 exercises, ~5 min total)
• Closing Deals: Negotiating prices, closing techniques, and finalizing sales (5 exercises, ~5 min total)